How To Embed the CMCA Digital Badge into your Email Signature

Adding a hyperlinked badge image to your email signature is a great way to make sure your professional network is aware of your certifications, credentials and other badge-worthy recognition.  Watch this video for a quick tutorial on how to add your badge to an email signature, using Outlook and Gmail as examples. 

These instructions are for PC users. If you’re on a Mac, click here for instructions on adding your badge to email using Gmail.  If you’re having any trouble with adding your badge to your particular email client, contact the Acclaim Support TeamThey’ll be happy to help you troubleshoot. 

Step-by-step: Outlook

  1. ​From Acclaim, click the badge you’d like to embed in your email signature. Click the blue ‘Share’ button. 
  2. Click the ‘Download’ icon. Choose the small image – that will fit best in your email signature. 
  3. Click the ‘URL’ icon and copy it to your clipboard. 
  4. Over in Outlook, create your new email signature by opening a new message, then clicking ‘Signature.’
  5. Click ‘New’ to create a new signature. If you’d like to modify an existing signature, highlight it. 
  6. Name your new signature.
  7. Type any text you’d like in the signature, then click the ‘Image’ icon. 
  8. Locate the badge image you downloaded, then click ‘Insert.’
  9. Next, hyperlink the image  by clicking the badge, then selecting the ‘Hyperlink’ icon.
  10. Paste the URL you copied from Acclaim. 
  11. Click OK to save your new signature. 

Step-by-step instructions: Gmail

  1. From Acclaim, click the badge you’d like to embed in your email signature. Hover your mouse over the badge and right click to copy it.
  2. Within Gmail’s settings, access your email signature.
  3. Right click to paste the badge image into the signature. If the image appears too large, click the badge and select Small from the options presented.
  4. Back in Acclaim, click the blue ‘Share’ button underneath your badge.
  5. Next, click the ‘URL’ icon and copy it to your clipboard.
  6. Within your email signature, highlight the badge image and create a hyperlink with the URL you just copied. 
  7. Click OK to save your new signature.

CMCA Recertification

Recertification – The October 1, 2012 recertification due date is fast approaching. Are you due for recertification? Check your recertification date online. This spring, NBC-CAM launched the online recertification process. Please recertify online by following these simple steps:

Note: Have your 16 hours of continuing education proof handy because we’ll be asking you to enter it into the continuing education worksheet. If you have an active AMS, PCAM, NAHC-RCM, FL CAM or NV CAM, grab your ID because we will be asking for the number.

1. Copy and paste this link into your internet browser:

2. Use your email address to log-in. For your convenience, we have synchronized your log-in and password with the site.

  • If you forgot your password, click the “Forgot your password” link to create a new one.
  • If you’ve never signed online, your password is your last name with the first letter capitalized.

3. Get started! Watch the progress bar at the top.

Annual Service Fee – The $105.00 CMCA annual service fee invoices will be mailed out within the next week. Now you can pay online by following these simple steps:

1. Copy and paste this link into your internet browser:

2. Use your email address to log-in. For your convenience, we have synchronized your log-in and password with the site.

  • If you forgot your password, click the “Forgot your password” link to create a new one.
  • If you’ve never signed online, your password is your last name with the first letter capitalized.

3. Select the Annual Service Fee item and add it to your cart.

4. Complete the payment process and print your receipt.

Continuing EducationAre you in need of continuing education? To recertify and retain the CMCA, you must obtain 16 hours of continuing education every two years. NBC-CAM has a long list of pre-approved course providers, including CAI. CAI has many on-demand webinars that you can access online. Check out some of the webinar titles below:

  • Happiness: A Key Component of Effective Leadership
  • Making the Perfect Match
  • Energy Performance in Multifamily Communities
  • What’s Going on Around the World
  • Ways to Drive Satisfaction
  • Changing the Industry Paradigm
  • Spotlight on Grassroots: Advocacy in a Hostile Climate
  • Normalcy is Overrated
  • Hack Attack: Protecting Your Data from Threats
  • Risky Business: Legal Safeguards for Managers
  • Going for Broke: Bankruptcy Rights and Remedies
  • Safely Social: Legal Issues of Social Media for Associations
  • Mobile Revolution: Technology Tools
  • Selective Service: Hiring Qualified Contractors
  • Best Practices for Worst Cases: Planning and Recovery
  • Man vs. Beast: Managing Wildlife Challenges
  • Aging Owners: A Demographic Dilemma
  • Culture Club: Diversity in Association Management
  • Out of Order: Preventing Disruptive Behavior
  • Pool Rules: Meeting New ADA Standards
  • Staying Solvent: Fiscal Management in Tough Times
  • Fair Value: Property and Casualty Insurance
  • Insurance Essentials: Protecting Directors and Officers
  • The Educated Business Partner Course, Module 1
  • Beat the Clock: Marathon Meetings No More
  • Watch Out!: Crime Prevention Done Right
  • Finance Your Future: Intelligent Reserve Fund Strategies



Termination letters and e-mails were sent late last week to individuals who failed to recertify or pay their annual service fee by the April 1, 2012 deadline.  If you have questions about your termination, please contact us at or 866.779.CMCA.  NOTE:  Many individuals have been confusing their payment for their CAI individual manager membership with the NBC-CAM CMCA annual service fee.  The CAI individual manager membership totals $120 or $130 while the CMCA annual service fee totals $105.00.  As a reminder, CAI and NBC-CAM are separate and different organizations.  Please be careful to make the distinction between the organizations and your dues.



If your CMCA has lapsed within the past five years, you are eligible for reinstatement.  If you wish to reinstate your CMCA after termination, you must comply with the following requirements:

  • Your certification status must not have been expired for more than a period of five (5) years.

  • You must submit a non-refundable $200 reinstatement fee and the reinstatement application.

  • You must have continued to comply with the Standards of Professional Conduct.

  • You will have a period of one year to complete 16 hours of continuing education.

  • You must confirm that you have not represented yourself as a CMCA since the termination of certification.

To reinstate, please complete the reinstatement application. Once the application is approved, you will have a period of one year to complete 16 hours of continuing education. When the first year of reinstatement has been completed, your recertification will be placed into the normal two-year renewal cycle.  If your certification status has been inactive for more than five years, you will be required to reapply for the CMCA certification program.



First notices to individuals due for recertification on October 1, 2012 were mailed and e-mailed this week.  Please check your inboxes and mailboxes.  To maintain your certification, you must be in good standing with your annual service fee payments, have accumulated a minimum of 16 hours of continuing education courses since you were last certified (October 1, 2010) and submit the recertification application and annual service fee payment of $105 by October 1, 2012. 


Continuing education hours must relate to the management and operation of community associations or be of a professional development nature such as accounting, human resources, or office administration. Visit our website for more information on approved continuing education courses. As a reminder, AMS, PCAM, FL CAM and NV CAM licenses automatically satisfy your continuing education requirement– so all we need is a copy of your ID or certificate as your proof of continuing education along with the completed recertification application.


Recertify online

Pay the CMCA Annual Service fee online

NBC-CAM Executive Director

While I have enjoyed my time moderating CMCACorner, it is time I hand it off to the new NBC-CAM executive director, John H. Ganoe, CAE.

John has dedicated almost 25 years to the trade association field.  His experience includes serving for the past six years as the executive director of a credentialing program in the health arena, where he nearly doubled the number of credential holders, expanded legislative and regulatory activities and enhanced the organization’s communications with credentialed professionals, the media and other stakeholder groups.

John believes that despite the successes in recent years, we can still strengthen both NBC-CAM and the CMCA credential, as well as aggressively promote the value of the credential to the tens of thousands of community associations that rely on professional managers.

Tom Skiba, CAE, chief executive officer of Community Associations Institute (CAI) and NBC-CAM said, “John was the perfect candidate for this critical position. His trade association and credentialing experience make him the ideal fit for the job. I’m sure he’ll continue the growth and success experienced by NBC-CAM in recent years.”

Please help me welcome John to the NBC-CAM family.  You can contact him at or 866.779.2622.

Promote your CMCA Tip #7

Use this sample message to customize letters or e-mails to communities in your area about your CMCA credential. Prospective clients will appreciate periodic messages from you with industry information that can help them succeed. Copy, paste, customize and send the below message to prospective clients.

Subject line: Invested Together

Dear [prospective client name]:

As a board member, trustee or volunteer leader working with your homeowners association, condominium association or cooperative, your decisions can have a profound financial impact. Professional guidance can make the difference between prosperity and distress for yourself and your neighbors.

To ensure that you have the expert guidance you need to manage your community’s assets, look for managers who have earned the Certified Manager of Community Associations (CMCA®) credential.

The CMCA certification provides standards for association management that can give homeowners and boards confidence in their manager’s knowledge and ability to provide professional service. It is the only worldwide certification program designed exclusively for community association managers.

As a CMCA, I have demonstrated the fundamental knowledge needed to manage your association. As part of my part of my commitment to maintaining my CMCA, I must uphold the ethical standards for community association management and continue to educate myself on the issues we face every day.

If you are looking for a qualified manager, I would welcome the opportunity to speak with you about how I can help your community. Please contact me for more information how I can provide you with the professional service you deserve.

Best Regards,

[Your signature and contact information]

U.S. Community Association Data

As you know, community associations have become increasingly popular because they help protect home values and help meet increased demand for privatization of services as public officials off-load services that were traditionally provided by government, e.g., trash pickup, snow removal, landscaping, street lighting and street and sidewalk maintenance.  Below are the most recent industry statistics.

Estimated number of association-governed communities and individual housing units and residents within those communities:



Housing Units





2.1 million



3.6 million

9.6 million



11.6 million

29.6 million



17.8 million

45.2 million



19.2 million

48.0 million



20.8 million

51.8 million



23.1 million

57.0 million



24.1 million

59.5 million



24.8 million

62.0 million



25.1 million

62.3 million

Association-governed communities include homeowners associations, condominiums, cooperatives and other planned communities. Homeowners associations and other planned communities currently account for 52-55% of the totals above, condominiums for 38-42% and cooperatives for 5-7%.

Estimated number of community association managers:  60,000.

Estimated number of community association management companies: 10,000.

Almost two million people serve on community association governing boards, with almost 400,000 more involved as committee members. Assuming the typical board or committee member spends just one hour a week on association business—and for most it’s much more than that—these volunteer leaders dedicate more than 110 million hours of service to their communities every year. Combined, the estimated value of these community association governance services is about $450 million.

An estimated four out of five housing starts since 2000 have been in association-governed communities, including condominiums converted from existing rental units.

The value of the homes in all community associations is estimated at $4 trillion, approximately 20 percent of the value of allU.S.residential real estate.

Estimated annual operating revenue for U.S. community associations is close to $40 billion. Community and condominium association boards also maintain investment accounts of more than $35 billion for the long-term maintenance and replacement of common property, e.g., roads, swimming pools, structures and elevators.

The estimates provided above for associations are derived from U.S. Census publications, the American Housing Survey, IRS Statistics of Income Reports, consultation with CAI professional members and state-specific data from California and Florida and related trade organizations.

Check Out the CMCA Corner Blog!


Hi, I’m Dawn Bauman, executive director of the National Board of Certification for Community Association Managers.  Yes, it’s a mouthful. Please call us NBC-CAM.

A word about the CMCA:  We’re the only worldwide recognized certification for community association managers.  For the past 15 years, nearly 12,000 professional managers – or those who want to practice with more professionalism – have earned the CMCA. It’s a matter of:

  • Coursework in accounting, collections, contracting, ethics, facilities maintenance, finance, governance, insurance and risk management and the law.
  • Passing a rigorous examination.
  • Adherence to a code of professional ethics and continuing education in the field.

CMCA Corner is a blog devoted to helping CMCAs like you share stories, get information, find ideas, get to know each other and see the lighter side of your work.  Please start a new post or comment on another post; that’s how we will make this community successful.

I will cover topics related to all areas of community association management, governance, leadership and current events.  What’s more, I’ll introduce you to your fellow CMCAs, so you can see how the field attracts smart, hardworking good people.  It’s amazing to me that despite the job pressures, CMCAs are some of the warmest, sanest and most level-headed people I know. You’ll find out what your colleagues like to do for fun, and their favorite parts of their jobs.

I’m not a manager, but I work with respected professionals across the field. I know we can count on them to share their wisdom in this blog, too.

How to Follow CMCA Corner

Check back regularly for new will be updated regularly with newsworthy stories, ideas from community association managers and information about the industry.  Post a comment or share a story.  Your experience and thoughts will make this community successful.

Add to your Favorites or Bookmarks.  Add to your internet browser favorites by clicking on the star icon or adding a bookmark.  Drag the tab into your browser’s toolbar for one-click access to the blog.

Add to your RSS feed.  Adding the blog to your RSS feed will allow you to easily stay informed by retrieving the latest content.  Click on the orange RSS iconto add to your feed reader.  Or click on the RSS- Posts or RSS – Comments links to add to your feed reader.  Go here to create your own RSS feed.  Click subscribe and enter to stay connected.

Have the posts sent to your email.  Type in your email address at the left to receive notifications of new posts by e-mail.

Stay connected by liking us on Facebook or Joining our LinkedIN Group.  Click the Facebook link on the left to check out our Facebook page and LinkedIN Group!  You can submit photos and stories about community association management to our wall.


What kind of mobile device do you use?

NBC-CAM e-mails important reminders, e-news and CMCA updates to each of you.  If you’re like me, you read a lot of your emails on your phone.  We are optimizing our emails for better readability on your phone, but first we need to know what you’re using.  Please take this quick poll!  Your input is appreciated.

‘Tis the season! Our gift to you!

NBC-CAM would like to recognize your achievement of obtaining and maintaining the Certified Manager of Community Associations (CMCA®) credential by offering you a complimentary, customized CMCA padfolio.

The padfolio comes complete with:
*   CMCA logo
*   CMCA stationary
*   Interior pockets
*   Interior organizer
*   Zippered closure
*   Pen holder

Promote the CMCA while staying organized in the office, at meetings and in your community with the CMCA padfolio!

NBC-CAM would also like to offer you the opportunity to promote the CMCA credential in your office and associations with newly created brochures. The brochure describes why CMCAs, like you, are the key to protecting a homeowner’s most valuable asset. Place these complimentary brochures and holder in your lobby or association common areas.

If you are interested in receiving the CMCA padfolio or brochure, please e-mail with your name and shipping address.