To improve relationships at work, reflect to connect

Have you ever had a conversation at work take a turn you weren’t expecting—suddenly, voices rise, arms fold, and you feel the tension? Maybe you walked away wondering, “What just happened? How did we get here?” In those moments, you might feel like defending your position, explain your point more clearly, or even disengage completely. But any of these reactions will only damage your relationships at work.

How can you prevent these conflicts from blowing up?

You can transform those tough conversations into opportunities for connection and understanding with one straightforward communication skill.

It’s called Reflect to Connect, and it’s one of the most powerful tools you can add to your leadership toolkit to build stronger relationships at work. In fact, it is one of our twelve GOAT (Greatest of All Time) powerful phrases for dealing with workplace conflict.

Reflect to Connect for Better Relationships at Work

Reflect to Connect means to share your sense of what a person’s feeling and ask if your understanding is correct.

It sounds simple, but it requires intentional practice. Here’s how it works:

Pay Attention to Emotional Cues: Notice the other person’s tone of voice, body language, and word choice.

Name the Emotion: Identify what you think they’re feeling. For example, “It sounds like you’re frustrated” or “I’m sensing that you might be feeling overwhelmed.”

Check for Accuracy: Ask for confirmation. “Am I understanding you correctly?” or “Is that how you’re feeling?”

This technique has several powerful effects:

  1. It helps the other person feel seen and heard—a fundamental human need.
  2. It slows down the conversation, giving both of you a chance to process emotions before reacting.
  3. And finally, it lessens the intensity of powerful emotions, opening the door to continued conversation.

Why Reflect to Connect Works

At its core, Reflect to Connect works because it addresses the emotional undercurrent of any conversation. Most workplace conflicts have more going on than the surface-level issue you’re discussing.

That conversation about customer support priorities or data-sharing could have emotional needs in play: feeling disrespected, unheard, or undervalued.

When you acknowledge someone’s emotions, you meet these needs head-on and improve relationships at work.

Consider this scenario:

You’re in a meeting, and a team member snaps, “I’m sick of these last-minute requests!”

If you’re like us, your instinct might be to defend yourself with logic or facts: “It wasn’t last-minute. I sent that request two days ago.” But even if that’s true, saying so won’t help the conversation move forward.

Instead, try Reflect to Connect:

“It sounds like you’re feeling frustrated with how things are coming to you. Is that right?”

Nine times out of ten, this approach will diffuse the tension. The person will likely respond, “Yeah, I am frustrated. It feels like I never have enough time to do my best work.”

Now you’re able to address the actual issue—their need for better planning and communication—rather than escalating the conflict.

Practical Tips to Use Reflect to Connect

1. Start with Curiosity

Approach every conversation with the mindset that you don’t fully understand what the other person is experiencing (because you can’t – you’re not them). Curiosity opens the door to empathy and stronger relationships at work.

Instead of assuming you know why someone is upset, ask yourself, “What might they be feeling right now?”

2. Be Comfortable with Discomfort

Reflecting emotions can feel awkward at first. You might worry you’ll get it wrong or that it’s too personal for a professional setting.

But here’s the truth: People crave connection, even at work. It’s better to try and miss the mark than to ignore the emotional reality of a conversation. And caring enough to ask gives the other person a chance to clarify how they feel.

If you’re unsure, you can soften your language:

“I might be off here, but it sounds like you’re feeling…”

3. Practice in Low-Stakes Situations

Before using Reflect to Connect in high-stakes meetings, practice it in everyday interactions.

For example, if a colleague seems excited, you could reflect, “You seem really energized about this project. Is it exciting?”

Common Pitfalls and How to Avoid Them

Even with the best intentions, it’s easy to make mistakes when using Reflect to Connect. Here are a few common pitfalls and how to avoid them:

1. Misreading the Emotion

This isn’t actually a pitfall. It’s okay to get it wrong. If you reflect an emotion and the other person corrects you, that’s progress and you cared enough to ask. Maybe they respond:

“Actually, I’m not frustrated; I’m more disappointed.”

This gives you valuable insight. Don’t be afraid of being corrected—it deepens the conversation and builds better relationships at work.

2. Skipping the Check-In

You never want to label or tell someone how they feel. Naming their emotion and assuming you’re correct feels presumptuous. Always follow up with a question to check your understanding.

3. Using It as a Tactic

Reflect to Connect isn’t a manipulative trick. It only works if you genuinely care about understanding the other person’s experience and improving your relationships at work.

The Ripple Effect of Reflect to Connect

When you use Reflect to Connect, you don’t just reduce unnecessary conflict—you’ll build a culture of empathy and understanding. People will feel safer sharing their thoughts and feelings, knowing they won’t be dismissed or misunderstood.

Over time, this technique can:

  • Improve team morale
  • Build stronger relationships at work
  • Increase trust and psychological safety

Imagine a workplace where people don’t have to raise their voices to be heard—where conflicts are resolved through understanding, not argument. That’s the power of Reflect to Connect.

Your Turn to Build Better Relationships at Work

The next time you find yourself in a tense conversation, pause. Take a breath. Reflect back what you think the other person feels and ask if you’re right.

You might be surprised at the doors it opens.

Because here’s the truth: everyone wants to feel seen and heard. When you meet that need, you transform conflict into connection—and create a workplace where people truly want to work together.

Whisper Listings Spark Debate Over Fairness in Co-op and Condo Sales

HABITAT Magazine

They’re called whisper listings — co-ops and condos and other homes available for sale only to those in the know, before they’re added to a public multiple listing service, known as an MLS.

One brokerage, Compass, has taken the concept to a new level, Crain’s reports. The brokerage has rolled out a curated, Compass-brokers-only website that potentially allows the brokerage to keep the buyer- and seller-side brokers’ fees in-house. Compass says the program is intended to give homebuyers and -sellers a lift in a tight housing market. Prospective buyers can bid without being muscled aside by as many competitors, while sellers can tweak pricing without coming across to the general public as desperate.

Critics see whisper listings a bit differently.

“Let’s be clear,” Brown Harris Stevens CEO Bess Freedman writes in the website Inman. “Any brokerage that advocates for only marketing listings internally is not putting the client’s interests first, but rather it is an attempt to pad its own pockets. Private listings minimize competition for the client.”

But Rory Golod, president of growth and communications at Compass, says the program helps ensure fairness for sellers by preventing them from having to combat the impression that if the asking price for their home has been lowered, or if the property has been on the market for a long time, then it is of low quality or somehow less desirable.

According to a recent Compass filing with the Securities and Exchange Commission, the so-called private exclusives program is designed to test prices, obtain industry insights and generate early buzz before a property is added to an MLS. The brokerage contends that private listings help sellers avoid having “negative insights” about their homes, namely data on price drops and days on the market, published online and available to prospective buyers.

Of the roughly 2,300 listings in New York City for which Compass alone was the marketing agent, about 500 were cordoned off in mid-March as private exclusives, according to a Crain’s analysis of the brokerage’s data. Of those, 370 involved co-ops, condos or townhouses in Manhattan, the borough Compass focuses on the most.

Among the opponents to whisper listings, unsurprisingly, is StreetEasy, the popular Zillow-owned data service that relies on open listings. “StreetEasy believes in fair, transparent and equal access to real estate information, and is staunchly against anything that prevents it,” says StreetEasy General Manager Caroline Burton. “Hiding listings from the public — especially in a market like New York, which faces the biggest housing shortage in the country — not only exacerbates this issue, but puts buyers, sellers and agents at an extreme disadvantage.”

Condo Board Learns the High Cost of Deferred Maintenance

Carol Ott in Building Operations for HABITAT

Over the years, the various condo boards at a small converted loft building commissioned several facade engineering studies. All of them discovered noticeable cracking and recommended remediation. Each board apparently believed that a long-standing brick building was safe — and they apparently were unwilling to pay for repairs that were not absolutely necessary — and so they never moved forward with the suggested fixes.

Big mistake.

After hiring a new management company, the board brought in another team of engineers to take a fresh look at the facade. During the walk-through, the structural engineer saw that the building’s bearing walls were leaning, and immediately notified the Department of Buildings. A few days later, residents of the condominium were given the worst possible news.

They had five days to evacuate the unsafe building. 

Compounding the enormous logistical challenges the condo faced was a cash problem. “The question was how to raise the capital to remediate a project projected to cost between $2 [million] and $3 million,” says Carl Cesarano of Cesarano & Khan, the condo’s accountant. The remediation cost was a moving target, he adds, and the big spread made raising capital all the more challenging. 

If this were a co-op, he says, the building could be leveraged as collateral and it could get a line of credit. In the condominium structure, however, unit-owners own their units, so leveraging the building isn’t possible. The kind of loan a condominium can get is called a common interest realty association, or CIRA, loan. There are only a few lenders who will make such loans, and the condo’s unsafe condition made the search that much more difficult.

“We went to different lenders, and when they heard that this was a potential building collapse, just about all of them said it didn’t meet their underwriting criteria,” Cesarano says. “One lender said to me, ‘We wouldn’t touch this with a 10-foot pole.’” Finally, though, a lender was found, but the loan came with conditions attached. “The lender said it was willing to give us a loan with all the shortcomings of the property,” Cesarano says, “but the owners must also have a chip in the game.” That chip was an immediate assessment of $1.6 million.

The high cost of doing things on the cheap was beginning to come into focus.

The assessment was only one part of the lender’s requirement; the second was the creation of a long-term assessment to fund the loan. Cesarano says the lender wanted the condo to create a line item in its budget specifically dedicated to paying back the loan.

This immediate assessment to unit-owners averaged around $65,000, depending on their ownership percentage. The lender’s $2 million loan, which was a revolving line of credit, was spread out over a six-year payback period, which meant that each unit-owner was assessed, on average, another $77,000 over the six years. Meanwhile, of course, the unit-owners had to continue to pay their common charges while the condo was undergoing repairs.

Because the cost of the project wouldn’t be certain until the remediation began, Cesarano took on a new role. “The condo board wanted somebody to watch the contractors and almost act as an owner’s rep for financial affairs,” he says. “Not only to track the financial outlay of the project but to augment how the ongoing assessments needed to be structured.” The loan was a revolving line of credit, so the condo didn’t have to draw it at once, only as needed. That made tracking the financials all the more important.

There’s a lesson here for all co-op and condo boards.

“From my perspective,” Cesarano says, “boards should embrace their engineers and have an accountant by their side. A lot of boards feel engineers come in and overstate what’s needed.” As a result, he adds, boards frequently fail to include the engineer’s findings in a building’s financial statement. “If they did, it would show that the building is underfunded.”

Failing to admit that reality, Cesarano adds, “is a double-edged sword.”

It’s a lesson this condo board learned the hard way.

Upholding High Ethical Standards

CAMICB Updates Its CMCA Standards of Professional Conduct and Enforcement Procedures

By CAMICB Executive Director, Matthew Green, CAE

A key component of CAMICB’s Credentialing Program requires a Certified Manager of Community Associations (CMCA) to adhere to a high standard of ethical conduct. This means CMCA credential holders must comply with the 10 CMCA Standards of Professional Conduct, which are designed to ensure that managers uphold their fiduciary responsibilities and comply with laws, governing documents, and professional integrity.?

CAMICB recently conducted a thorough review of the CMCA Standards of Professional Conduct as part of its regular cycle to ensure these critical elements of the CMCA certification program continue to align with industry standards and best practices. In addition, the review was designed to ensure that the standards remain relevant and applicable to the evolving demands of the community association management industry, both domestically and globally. While some changes were made to the standards themselves, the most significant updates are found within the accompanying clarification document. This document provides detailed guidance on the practical application of the standards, ensuring they are interpreted and enforced consistently. By modernizing the standards and clarifications, CAMICB ensures that CMCAs are held to up-to-date ethical standards while addressing global applicability and evolving industry standards. 

Said Greg Smith, CMCA, AMS, PCAM, Chair of the CAMICB Board of Commissioners, “These revisions reflect a commitment to maintaining high ethical standards and professionalism for CMCA credential holders while incorporating more explicit guidance on fiduciary responsibilities, conflict-of-interest disclosures, and data security practices.”

A summary of the key changes and updates follows:

Standard 1: Global Applicability and Compliance

The changes to Standard 1 make the policies globally applicable by removing jurisdiction-specific references.

Standard 6: Gratuities, Compensation and Disclosure

The changes to Standard 6 strengthen the requirements for disclosure of gratuities and compensation to enhance transparency while reducing the likelihood of conflicts of interest.

Standard 7: Continuing Professional Education

The updates to Standard 7 further emphasize the need for continuous education aligned with CMCA recertification. 

Standard 8: Fiduciary Duty

The changes to Standard 8 clarify the expectations around fiduciary duty by detailing what constitutes a breach.

Standard 9: Professional Conduct and Violations

The revisions to Standard 9 shift the focus from defining what constitutes a breach of due diligence to emphasizing the expectation of maintaining professional conduct at all times.

Standards 10: Records, Confidentiality, and Data Security

The updates to Standard 10 focus on the handling of client records, particularly the secure management of electronic data, in line with current data security practices. 

“These updates ensure that CMCA credential holders are equipped to meet the evolving demands of the community association management industry, reinforcing the value and trust associated with the CMCA credential,” added Smith.

CMCAs are encouraged to review the updated standards and the clarification document thoroughly to ensure their practices continue to align with CAMICB’s expectations for ethical conduct and professionalism. By staying informed on these updates, CMCAs can confidently uphold the high standards required for maintaining their credential and serving their communities effectively.

About The Standards Of Professional Conduct

The Standards of Professional Conduct, detailed at https://www.camicb.org/standards/, range from understanding laws applicable to community association management, to being knowledgeable on association policies and procedures, to carrying out fiduciary responsibilities, and participating in continuing education coursework. A violation of any of these Standards of Professional Conduct may be grounds for administrative action and possible revocation of the CMCA certification by CAMICB.  Abiding by these Standards of Professional Conduct help protect consumers and associations that hire or contract with community association managers. 

Enforcing the Standards of Professional Conduct

In order to maintain and enhance the credibility of the CMCA Certification Program, the CAMICB Board of Commissioners follow strict procedures that allow consumers and others to bring complaints concerning CMCAs to the Board. Similar to a regular review of the Standards of Professional Conduct, CAMICB also reexamined the procedures for suspending and revoking certification every two years. 

Through this process, CAMICB enhanced its procedures for reviewing, suspending, and revoking certifications to ensure they reflect the latest industry standards. These improvements underscore our commitment to maintaining the highest level of professional conduct and ensuring our processes remain transparent, fair, and aligned with global best practices.

More information, including a set of Frequently Asked Questions, a list of the 10 clearly outlined Standards of Professional Conduct, the procedures for enforcing the standards, and other pertinent documents, can be found at https://www.camicb.org/standards/.

Become a CAMICB-Approved Education Provider: Elevate Your Impact on Community Association Management

By Janae Langreck, CAMICB Project & Volunteer Manager

Do you design impactful continuing education for community association managers? Whether you’re an educator, consultant, or organization with a strong track record, there’s an opportunity to broaden your influence. Join us as a CAMICB-Approved Continuing Education Provider and help raise the bar for industry excellence.

CAMICB is inviting qualified individuals and organizations to apply for provider status and offer approved continuing education programs for Certified Manager of Community Associations (CMCA) credential holders. As a provider, you play a vital role in shaping the professional growth of community managers—ensuring they stay current, compliant, and confident in their leadership roles.

Why Become a CAMICB-Approved CE Provider?

Becoming an approved provider isn’t just about gaining recognition—it’s about joining a respected network of educators dedicated to elevating standards in community association management. You’ll gain access to a motivated audience of professionals seeking to maintain their CMCA credential while contributing meaningful content that directly supports their success.

Your courses can cover a wide range of relevant, high-demand topics, including:

  • Accounting and Business Practices
  • Budgets, Reserves, Investments, and Assessments
  • Community Governance and Leadership
  • Ethics and Legal Issues
  • Property Maintenance and Contracting
  • Risk Management and Insurance
  • Effective Meeting Management

Flexibility and Innovation in Course Delivery

In today’s digital world, continuing education is more accessible than ever. CAMICB recognizes the importance of flexible learning formats—virtual courses, webinars, and other electronic platforms are welcome. However, providers must demonstrate that their delivery system reliably tracks student participation to ensure engagement and compliance.

Organizations offering in-house training programs can also seek approval, with up to 8 CE credits available through pre-approved internal content. These programs must meet the same high standards and will also be reviewed by the CAMICB Continuing Education Review Committee.

Simple Application Process — No Fees Required

The path to becoming a CAMICB-approved CE provider is straightforward and cost-free:

  1. Create an account on the CAMICB continuing education website.
  2. Submit your application through the portal.
  3. Track and manage all your submitted and approved programs from your account dashboard.

There are no fees to apply or to maintain your provider status, making this an accessible opportunity for experts who want to give back to the profession and grow their visibility within the industry.

Ready to Get Started?

If you care deeply about advancing professional education and take pride in high standards for community association management, we want to hear from you. Bring your knowledge to the table—and help shape the next generation of managers. Visit the CAMICB Continuing Education Website to learn more  — > https://bit.ly/4jjWn4i 

Here you will find:

  • Application requirements 
  • Application portal
  • A new CE Course Provider Checklist that offers tips for beginning the process, preparing your application, course submission requirements, approvals and other important notes.

As always – we’re here to help! If you have additional questions, you can also email continuingeducation@camicb.org.

What to Do When You Think You’re Being Micromanaged

by Justin Hale for Crucial Skills — A Blog by Crucial Learning

Dear Crucial Skills,

When my coworker follows up on my projects, I usually answer fine. But sometimes I get the sense that he’s checking up on me and checking my work, and I lose patience and lash out at him. How can I deal with this situation?

Signed,
Snappy

Dear Snappy,

I suppose I could butter you up and say this isn’t your fault and blame your jerk of a coworker.? But I’m going to go a different route. I’m going to guess there are two possible reasons for your coworker’s behaviors.

  1. He doesn’t fully trust you because you aren’t consistently reliable.
  2. He’s so stressed because of pressure being put on him, and he’s transferring that stress to you.

REFLECT ON YOUR BEHAVIOR

Organizations are littered with people who think they are high performers and yet perplexed why they don’t get promoted as quickly as they believe they should. Such employees commonly feel they are being slighted and wronged. And yet most of them have a career-limiting habit that they don’t see or aren’t willing to see.

In all the research we’ve done, common career-limiting habits relate to being productive, organized, and personably accountable. It comes down to this: are you consistent at doing what you say you’ll do, when you say you’ll do it? If trust is what makes or breaks a team, then getting stuff done is the currency of trust. I’d challenge you to dig deep and ask yourself:

  • What’s my role in this?
  • Do I see a pattern of people in my life checking up on me?
  • Am I constantly making excuses for why I can’t finish commitments?

Let me be clear, I’m not saying this IS your issue. But I’m not sure that it isn’t either. I don’t say this to try to demean you, but to wake you up to a new view of yourself. We all need this in our lives. I once received feedback that my tendency toward persuasion was abrasive for many of my colleagues. Tough news to hear, but it was vital tough love.

In your case, being reliable is something that’s in your control. When someone delegates a task, capture it somewhere other than your head. Writing it down or putting it immediately on a to-do list sends the message to the other person that you care, that the task is just as important to you as it is to them. Also, don’t agree to deadlines you know you won’t hit. You’ll simply be setting yourself up to fail.

MASTER YOUR STORIES AND BRING IT UP

I think you should bring up your concern with this colleague. Better to address the pattern than continue to suffer through it. But you need to start by checking your emotions. From your question, it sounds like you’re frustrated. The source of your frustration is likely coming from a story you’re telling yourself that this coworker is micromanaging you.  Since the problem of coming up with ugly stories takes place inside your own mind, that’s also where the solution lies. Those who are best at holding Crucial Conversations tell themselves a more balanced story. Instead of asking, “What’s the matter with that person?” they ask, “Why would a reasonable, rational, and decent person do that?”

By asking this humanizing question, you should gain a few other possible explanations for the checkups and you’ll be more effective talking about the issue.

Once you’ve checked your story and calmed your emotions, just be candid. Say something like, “Hey Juan, I’ve noticed with the last few assignments I’ve taken on for you that you check in on me almost every day, even though we agreed on a due date. I had every intention to finish by the date we agreed. But honestly, when you check in on me it makes me wonder if you think I will finish on time. Can you help me see your side of things?”

USE CHECKUPS AND CHECKBACKS

Sometimes the other person is so stressed that their worry drives them to become a nag. They may trust you, but the stakes are so high for them that they want to guarantee nothing goes wrong. While it’s understandable that someone might get to this point (we’ve all acted ineffectively because of stress), it’s also detrimental to others. So, to those who are giving the assignments, you gotta know the difference between a checkup and a checkback and use them correctly.

Do a checkup when you’re giving the assignment and are nervous or have questions. You’ve looked at the risk, the track record, and the person’s experience, and you’re feeling anxious or uneasy. This is the time to use a checkup. Say something like, “Since this is such an important project, I’m wondering if we could meet next Wednesday at 10am to review how it’s going.” In this case, you are in charge of the follow-up.

Use a checkback when the task is routine and has been assigned to someone who is experienced and reliable. Now that person is in charge. He or she offers suggestions, “How about we follow up at our next scheduled meeting?” or “The deadline is two weeks from today. Could we meet next Thursday fifteen minutes before our team meeting to touch base?”

To get results AND maintain healthy relationships, both checkups and checkbacks can be helpful.

Justin

Don’t Just Tell Your Team What to Do—Tell Them Why

Giving a reason boosts performance and reduces resistance—here’s how.

By Andy Lopata for Psychology Today

For such a small word, why has a tremendous impact. The presence of a reason, for example, makes it easier for people to reach out to others. The power of why extends to other scenarios.

Giving people a reason for a request can also be incredibly impactful in leadership. Many leaders focus on issuing clear instructions, but they often overlook the value of explaining the purpose behind a request. Without that explanation, even straightforward tasks may be met with resistance or resentment, while giving a reason helps to build engagement, ownership and motivation.

As Daniel Pink observed in his book Drive, “People at work are thirsting for context. They want to know that what they do contributes to a larger whole.”

A Simple Reason Leads to Strong Results

In a study conducted by Adam Grant of the University of Pennsylvania, employees in a university call center were split into groups. One group was told why their work mattered (for example, they were raising funds to help students), while the others received no explanation. The group given a reason for their activity raised more than twice the amount of money as the control group.

In Thinking, Fast and Slow, psychologist Daniel Kahneman explains that people are more likely to accept ideas when they experience cognitive ease—when the information feels easy to process and familiar. When a reason accompanies a request, it requires less mental effort to understand and accept, leading to less resistance and greater trust.

A clear correlation has been established between giving reasons for requests and the response received. There are other reasons why leaders should communicate purpose more clearly to their reports.

Creating Safe and Engaged Teams

In recent years, there has been a growing acceptance of the benefits of creating a psychologically safe environment for people to work in. Amy Edmondson, of Harvard Business School, has demonstrated how something as simple as giving a reason when making a request can increase feelings of psychological safety.

In her book The Fearless Organization, Dr. Edmondson states, “When people understand the rationale behind a decision or direction, they feel more included in the process—even if they didn’t make the decision themselves.”

When leaders provide the why behind a request, they move from command-communication to a more collaborative style of engagement. They are telling their team that they trust them to understand the whole picture and not to have to act blindly. As Edmondson highlights, this fosters interpersonal trust and reduces the perception of a power imbalance, helping to create a more psychologically secure environment.

Open communication also drives engagement, removing confusion about priorities and the bigger picture and increasing motivation. Linking a request to an overarching objective gives a purpose to the work, and, as Penn’s Grant has shown, people are more motivated when they feel that their work has meaning.

Simple Steps to Providing Purpose

It shouldn’t be a challenge to move from telling teams what to do to enrolling team members through purpose. It just takes a little thought and time and enough caring to explain rather than dictate. Here are some simple steps to shift your communication:

  1. Ensure you include a reason in every request or directive you give your team. Make it a core of your ask, whether verbal or written, so that communicating that purpose clearly becomes second nature.
  2. Bring your requests to life by sharing real-world examples, telling stories and explaining exactly what success will look like if everyone plays their role.
  3. Don’t just tell, ask. Take purpose to another level by sharing your ideal outcome and inviting your team to share their ideas for a path forward before allotting tasks. After all, if you reach your objective with everyone on board, does it matter where the ideas came from?

Giving reasons for requests and direction is a simple way to turn instruction into inspiration. By doing so, you’ll see better results, greater team engagement, and more-trusted relationships with the people you lead.

There’s a very simple reason why!

Bill Could Limit HOA Control Over RVs and Food Trucks

By Chris Davis

STATEHOUSE — Your homeowner’s association might not be able to keep people from having RVs or food trucks in the neighborhood, if a bill discussed Tuesday (HB1389) on the Indiana Senate floor becomes law. Some lawmakers feel that is a threat to property values.

“Sometimes HOAs become a little too aggressive,” said Sen. Mike Bohacek, of LaPorte County, who supports the bill.

He cited a bill from 2022 that would keep HOAs from prohibiting the installation of solar panels as precedent.

“Sometimes when there’s new technology they want to force that technology. And, sometimes we have to step in and make sure that they don’t,” he said.

Sen. Michael Young, of Indianapolis, spoke passionately on the bill, which he believes takes protections away from Hoosiers who have worked hard to pay for homes and who don’t want to see bulky vehicles clogging driveways.

“What happens if I bought this house and I bought it because we weren’t gonna have a 48 ft. RV sitting in the neighborhood during the winter or a food truck?” he asked. “Now I’ve got a ..food truck that looks horrible setting [sic] in the driveway right next to my property and now the provision that I can use to keep that food truck out is now gone!”

It wasn’t clear if the Senate took any action on the bill Tuesday.

Questions regarding Reserves Part 2

By Kelly G. Richardson, Esq. CCAL, HOA Homefront Column

Question: Can major landscape renovation use reserve funds when too little funds are available as a line item? M.K., San Diego

Question: Should HOA boards expense directly out of reserves without establishing a maintenance budget annually? D.L., San Marcos

Dear M.K. and D.L.: The reserve fund is established so that the HOA can build up money to offset the ongoing deterioration of common area components included in the HOA’s reserve study. If the reserve study included landscaping elements, then reserve funds could be withdrawn for that purpose, but normally HOAs do not include those items in their reserve studies. Civil Code Section 5510(b) does not allow HOAs to use reserve savings funds for items not included in the reserve study. However, HOAs are allowed to borrow from the fund to meet short-term expenses if they follow the requirements of Civil Code Section 5515. The board must announce the proposed borrowing in an open meeting agenda and in that announcement must also explain why the borrowing is needed, give options for repayment, and indicate if a special assessment is being considered. That borrowing must be repaid within one year unless the board in a written finding determines a temporary delay in repayment is necessary.

The purpose of the reserve fund is to protect the HOA’s long-term financial interests, so diverting that money to another purpose outside the reserve study is a bad idea. Doing so is essentially stealing from the HOA’s future, like living on credit cards.

Best, Kelly

Dear Kelly: Our board believes the reserve fund is just a bank account and the required reserve study is just advisory. Therefore no increases for inflation have been made for many years and we are classified “underfunded.” Is there any state agency that we can appeal to? Thank you for your column, P.J., Palm Desert.

Dear P.J.: No state agency forces HOAs to obtain reserve studies and accumulate funds in reserves. Technically, reserve studies ARE advisory – but they statutorily created reports, which are supposed to guide HOAs toward protecting themselves from the fact of deterioration of assets. The problem of HOAs not sufficiently attending to their reserve funds is so great that in 2012 the California Department of Real Estate issued a “Consumer Warning” about the risks of living in underfunded HOAs. There is no official definition of “underfunded,” although many reserve study providers and experts believe that a balance which is less than 70% of the currently required accumulation is “underfunded.”

Underfunded HOAs may find property values affected – the disclosures required by Civil Code 5570 are intended to highlight to prospective buyers the HOA’s level of financial health regarding reserves. Furthermore, Fannie Mae and Freddie Mac (the two government-sponsored entities backing most residential mortgages in the U.S.) require that at least 10% of the HOA’s budget be devoted to funding its reserve account. It’s important to remember that placing money in reserves is not really an expense but is saving for future expense – expenses that are certain to occur. An increasing number of underfunded HOAs are learning that their members cannot qualify for FNMA or Freddie Mac loans… more about that in part 3 of this series.

Studying and calculating reserves is legally required. Following the reserve study recommendations is sound HOA financial management.

Sincerely, Kelly

Co-ops and Condos Would Benefit From Revised Solar Tax Credit

HABITAT Magazine

A likely revision to the state’s solar tax credit could be a windfall for New York City co-op and condo boards struggling to pay for retrofits that will cut their buildings’ carbon emissions and bring them in compliance with Local Law 97.

Under the current law, City Limits reports, homeowners can reduce their income tax payments by 25% of the cost of their solar panel system, up to a maximum of $5,000. The proposed legislation would double that cap to $10,000 — and give low-to-moderate-income residents the option to collect the credit as a tax refund. It would also make it easier for co-ops and condos to access the benefit by essentially removing a limit on the amount of solar power these properties can use the tax credit towards.

The bill was included in both the Senate and the Assembly’s “one-house” budget proposals. If it makes it into the final budget, which is due on April 1, it automatically passes both houses and just needs Gov. Kathy Hochul’s signature to become law.

“It’s a no brainer,” says Sen. Peter Harckham, who is sponsoring the bill in the Senate. “I don’t see who would be opposed to something like this. We’re cleaning our air, we’re adding clean energy to the grid, and we’re allowing the homeowners to save money on their electric bills.”

Under the current law, homeowners who don’t have taxable income — or retirees whose tax liability is less than the credit would be worth — can’t use much of the benefit. By giving people the option to collect the tax credit as a refund, the new bill addresses the equity issue and allows more homeowners to use the incentive, advocates argue.

Making it easier for more properties to switch to clean energy is urgent, supporters say, especially since only 29% of New York’s power comes from renewable sources right now. The state’s goal of drawing 70% of its energy from renewable sources by 2030 is beginning to look unattainable.

“New York State is behind on its renewable energy goals,” says Kate Selden, a senior policy manager at Solar One, a nonprofit that helps New Yorkers install solar panels. “And so anything we can do to accelerate solar will play a major role in helping expand renewable energy.”