Virginia Pierce Promoted to Program Specialist; Cecilia Montero Carranza Promoted to Credentialing Associate

The Community Association Managers International Certification Board (CAMICB) announced Executive Office Staff changes to better serve credential holders, candidates and the growing community association management profession.  

“As the CMCA credential has grown both nationally and internationally, a focused effort has been made to align the CAMICB staff team in a way that will serve the CMCA credentialing program, our candidates and credential holders, and the field of community association management as effectively and responsively as possible, now and in the years to come,” said CAMICB Executive Director, John Ganoe.  

CAMICB Operations

Matthew Green will now serve as Associate Executive Director. Matthew has been instrumental in advancing the CMCA program in the NCCA reaccreditation process and he was the lead in the effort to secure accreditation for the credentialing program against ISO Standard 17024. This promotion reflects Matthew’s broad responsibility for oversight of key operational elements of CAMICB, notably the accreditation compliance efforts. Prior to joining CAMICB in 2018, Matthew was the Director of State Affairs for Community Associations Institute (CAI) for seven years where he advocated on behalf of the more than 68 million residents and employees of condominium and homeowners associations.

Administering The CMCA Examination

Madeline Hay, who joined CAMICB in 2017, supervises the CMCA examination program, focusing on exam and business development, quality control, international expansion, and data analytics. Madeline has been promoted to Director, Examination Administration.  

In her new role, she will be actively engaged in all aspects of CMCA exam development and delivery. In doing so, she will serve as primary liaison with CAMICB’s test development partner, HumRRO.  Madeline will work to expand the pool of working Subject Matter Experts (SMEs) making sure they are used effectively and responsively to support all aspects of exam development. In addition, Madeline will spearhead the development and execution of the new Job Task Analysis. 

In August, CAMICB welcomed a new team member, Susan King, who serves as Examination Coordinator. In this new role, Susan has responsibility for the administrative aspects of the CMCA exam, including the application process, management of the candidate pool, and results delivery. 

A Strong Infrastructure

There are many behind-the-scenes activities that are critical to smoothly executing the nuts and bolts of the CMCA credentialing program. As CAMICB’s Program Specialist, Virginia Pierce is the principal point of contact for the CMCA renewal, recertification, and reinstatement processes. Her expanded responsibilities include working closely with the Associate Executive Director to ensure the CMCA credentialing program meets the quality assurance benchmarks and accreditation compliance measures.

CAMICB places a premium on providing high quality customer service to its credential holders. Cecilia Montero Carranza has been extremely effective in fulfilling this important role and as a result has been promoted to Credentialing Associate. Her expanded role includes oversight of the CAMICB office, website, and credential holder database. 

Said Chair of the CAMICB Board of Commissioners, Drew Mulhare, CMCA, LSM, PCAM, “I thoroughly enjoy working alongside this talented and dedicated team of professionals. I wish each of them well and look forward to continuing our important work together as they shift – so deservingly – into new roles with broadened responsibilities.”