Tensions Between Volunteers and Staff

If you want to avoid strain between volunteers and staff, it’s key that all stakeholders are on the same page.

Associations rely heavily on volunteers. But since volunteers and staff often have wildly different perspectives, navigating the relationships can be difficult.

“Both groups of people have their own insights and experiences to offer, and if we don’t take communication and collaboration seriously, this can really destabilize the mission of an organization,” writes Alicia Skulemowski in a recent post for Association Success.

One way to alleviate any strain is to have staff members be a part of board discussions. “This can make communication more open, and can help dissolve any politics that might creep into the boardroom given the external projects of volunteer members,” writes Skulemowski.

She also makes an argument for radical candor to navigate the different opinions and perspectives. “Unless everybody at the table is fully disclosing their opinion, people will be left without a clear understanding of why a decision has been reached, or of what to expect from a project,” she says.

Community Counterpoint

In a previous issue, FeverBee argued that a declining brand community could indicate a conceptual problem, and it’s possible that  a brand may need to close the current community and start over.

Maggie McGary, aka Mizz Information, offers up her take on the post and argues that in the context of associations, closing down an online community is not the answer and that a poor-performing online platform signals a much larger problem.

“[A]ssociations have something that brands don’t: existing members aligned around a common issue,” she wrote. “Not providing an online community platform of some sort for those members to connect with each other 24/7 instead of once a year at annual events just means that they’ll find or build that community elsewhere.”

Excerpt from Associations Now, a publication of the American Society of Association Executives. By / Jan 22, 2018 (RomoloTavani/iStock/Getty Images Plus)
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About CMCA ~ The Essential Credential

CAMICB is a more than 25 year old independent professional certification body responsible for developing and delivering the Certified Manager of Community Associations® (CMCA) examination. CAMICB awards and maintains the CMCA credential, recognized worldwide as a benchmark of professionalism in the field of common interest community management. The CMCA examination tests the knowledge, skills, and abilities required to perform effectively as a professional community association manager. CMCA credential holders attest to full compliance with the CMCA Standards of Professional Conduct, committing to ethical and informed execution of the duties of a professional manager. The CMCA credentialing program carries dual accreditation. The National Commission for Certifying Agencies (NCCA) accredits the CMCA program for meeting its U.S.-based standards for credentialing bodies. The ANSI National Accreditation Board (ANAB) accredits the CMCA program for meeting the stringent requirements of the ISO/IEC 17024 Standard, the international standards for certification bodies. The program's dual accreditation represents compliance with rigorous standards for developing, delivering, and maintaining a professional credentialing program. It underscores the strength and integrity of the CMCA credential. Privacy Policy: https://www.camicb.org/privacy-policy

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