Advice for Tough Feedback Sessions

by Amy Jen Su

  • Remember the “why.”

Focus on all the good reasons you’re giving the feedback. Remind yourself and your employee by saying things like, “I need to share this with you because I want you to be successful here” or “I want to see you keep growing.”

  • Find your center and prepare.

Start by increasing your own self-awareness: How do you react when another person has an emotional reaction? Do you sugarcoat the feedback — trying to avoid a conflict — or get frustrated and fight back?

Don’t wing it. You’ll feel better prepared if you do your homework in advance and ground your assessments in observations, data, and concrete examples. Invest the time to be as thoughtful as possible

  • Handle reactions in the moment.

Sound preparation won’t stop the other person from reacting negatively, but it can help you to respond calmly and effectively when the emotions arise.

  • Move the conversation to a productive place.

The goal is to diffuse the emotional reaction so that you can productively give the feedback and, together, come up with ideas and actions to ensure the person’s success. This may mean having a second meeting, requesting that you regroup after the person has had time to calm down and collect themselves.

 

This entry was posted in CMCA by CMCA ~ The Essential Credential. Bookmark the permalink.

About CMCA ~ The Essential Credential

CAMICB is a more than 25 year old independent professional certification body responsible for developing and delivering the Certified Manager of Community Associations® (CMCA) examination. CAMICB awards and maintains the CMCA credential, recognized worldwide as a benchmark of professionalism in the field of common interest community management. The CMCA examination tests the knowledge, skills, and abilities required to perform effectively as a professional community association manager. CMCA credential holders attest to full compliance with the CMCA Standards of Professional Conduct, committing to ethical and informed execution of the duties of a professional manager. The CMCA credentialing program carries dual accreditation. The National Commission for Certifying Agencies (NCCA) accredits the CMCA program for meeting its U.S.-based standards for credentialing bodies. The ANSI National Accreditation Board (ANAB) accredits the CMCA program for meeting the stringent requirements of the ISO/IEC 17024 Standard, the international standards for certification bodies. The program's dual accreditation represents compliance with rigorous standards for developing, delivering, and maintaining a professional credentialing program. It underscores the strength and integrity of the CMCA credential. Privacy Policy: https://www.camicb.org/privacy-policy

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