The Best Way to Get a Response to Your Emails

by Tess Townsend – @Tess_Townsend

Boomerang CEO Alex Moore has compiled lessons from the machine learning technology behind his company’s email plug-in that tells users how likely their email is to get a reply by scoring characteristics of its content.

Keep the language simple.

Pick the two-syllable word over the five-syllable word, the short sentence with simple syntax over one that’s cut in half by a semicolon. Basically, aim for a third-grade reading level.

laptop-2Politeness may not matter that much.

Moore says algorithms indicate politeness has the lowest correlation with outcome.

Don’t be neutral.

You probably want to steer clear of the middle ground. People want to respond to emotion.

Take an individual approach.

Recognize that your communication style is not the gold standard. Ascertain what you can about how a person communicates. You should try to meet in the middle and adapt.

Say what you need to say.

You’re better off saying your piece and then editing and tweaking your message and format.

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About CMCA ~ The Essential Credential

CAMICB is a more than 25 year old independent professional certification body responsible for developing and delivering the Certified Manager of Community Associations® (CMCA) examination. CAMICB awards and maintains the CMCA credential, recognized worldwide as a benchmark of professionalism in the field of common interest community management. The CMCA examination tests the knowledge, skills, and abilities required to perform effectively as a professional community association manager. CMCA credential holders attest to full compliance with the CMCA Standards of Professional Conduct, committing to ethical and informed execution of the duties of a professional manager. The CMCA credentialing program carries dual accreditation. The National Commission for Certifying Agencies (NCCA) accredits the CMCA program for meeting its U.S.-based standards for credentialing bodies. The ANSI National Accreditation Board (ANAB) accredits the CMCA program for meeting the stringent requirements of the ISO/IEC 17024 Standard, the international standards for certification bodies. The program's dual accreditation represents compliance with rigorous standards for developing, delivering, and maintaining a professional credentialing program. It underscores the strength and integrity of the CMCA credential. Privacy Policy:

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