NBC-CAM is a 16-year-old independent board that develops certification and standards for community association managers. We administer the CMCA examination, a rigorous, three-hour test that measures managers’ knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is a knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners’ associations, giving homeowners peace of mind and protecting home values. For more information, go to www.nbccam.org.
Purpose of the Job
Manage the CMCA recertification process from start to finish, ensuring all CMCAs are audited and approved in a timely fashion. Manage the NBC-CAM electronic document system to include the research of and transition to a more streamlined process. Increase customer satisfaction through excellent customer service in both verbal and written communications.
Coordinate the CMCA recertification process; including mailings, processing recertification applications, verifying documentation and compliance, coordinating the communication with CMCAs, and ensuring accurate data/record management (including NetFORUM and Tokopen). Managing the termination process including notifications, mailings, processing late submissions, document verification and compliance, updating records in NetFORUM and Tokopen.
Oversee the processing of all fees associated with the CMCA recertification applications.
Responsible for accurate maintenance and upkeep of the database.
Manage electronic document management system to include sorting, scanning and indexing documents for all CMCAs and candidates (TokOpen).
Assist the Certification Associate with managing the firstname.lastname@example.org mailbox.
Serve as primary resource for telephone inquiries regarding the CMCA program.
Monitor communications to ensure accuracy and thorough information to minimize questions from customers.
Maintains ongoing communications with the CAI Education Department staff to share information regarding designations and certification.
Excellent written and verbal communications skills
Detail oriented and excellent organization skills
Customer service experience and sound judgment
Strong word processing and database management skills
Ability to handle multiple projects and demands in a timely manner
Bachelor’s degree preferred, or related association experience and customer service support
Ability to work independently and take direction well
Prior experience working for a non-profit in an office environment
Self-starter and flexible
If you or someone you know is interested, please contact our Certification Manager, Sara Duginske, at email@example.com for more information.