Community Association Management SmartBrief

Have you signed up for Community Association Management SmartBrief yet? A few weeks ago, NBC-CAM launched a free, weekly e-mail newsbrief specifically designed for community association managers. Sign up here.  Almost 3,000 of your CMCA colleagues have subscribed already.

This complimentary resource is aimed at bringing you a quick, two-minute read that will help you keep up-to-date with the latest news and trends in our profession. SmartBrief will provide short summaries of the news articles that will be of interest to you as a community association manager. We know it will save you time, keep you informed and add to your success. I hope you will subscribe.

Last week’s issue had an interesting article from Inc.com about diffusing complaints: Listening, refusing to engage in a fight and being willing to take a complaint to a higher authority are among the first steps in dealing with an unhappy client, writes Matthew Swyers. Other tips: Put yourself in the person’s place and offer empathy, work to resolve the issue and conclude your actions with a summary e-mail. Sign up here to get the full story.

See what you’ve missed!

Have you signed up for the Community Association Management Smartbrief yet?  If you haven’t, here’s a little of what you’ve missed:

Miss. HOA heads to court over right to ban rentals — The Northbay homeowners association in Madison, Miss., along with the support of Madison Organization of Neighborhood Associations, is seeking court backing to enforce its ban on rental homes. “Rental properties are often not adequately maintained and degrading to the neighborhood. … We believe this issue is important to all neighborhoods in Madison. MONA has long supported any covenant that increases the value of property, which we think this one does,” MONA Chairman Carl Crawford says. Read the full article.

What do to when the customer isn’t right — What do you do when a customer is convinced he’s right, but isn’t? Cabinet-maker Paul Downs writes that he had to answer that question when a large client wanted an expensive repair to a table the client had damaged. Downs outlines his strategy for keeping customers happy while preventing costly mistakes.  Read the full article.

How a leader resolves problems– Problems are sure to arise in any small organization, but how a boss resolves them can either make or break the situation. A leader should be direct and clear about their desires, rely on partners for support and remain consistent in order to get a good outcome for a problematic situation.  Read the full article.

This complimentary resource is aimed at bringing you a quick, two-minute read that will help you keep up-to-date with the latest news and trends in our profession. Community Association Management Smartbrief will provide short summaries of the news articles that will be of interest to you as a community association manager. Sign up here to get the full stories.

Community Association Management SmartBrief

Have you signed up for Community Association Management SmartBrief yet?  A few weeks ago, NBC-CAM launched a free, weekly e-mail newsbrief specifically designed for community association managers. Sign up here.

This complimentary resource is aimed at bringing you a quick, two-minute read that will help you keep up-to-date with the latest news and trends in our profession. SmartBrief will provide short summaries of the news articles that will be of interest to you as a community association manager. We know it will save you time, keep you informed and add to your success. I hope you will subscribe.

Last week’s issue had an interesting article from Inc.com about diffusing complaints: Listening, refusing to engage in a fight and being willing to take a complaint to a higher authority are among the first steps in dealing with an unhappy client, writes Matthew Swyers. Other tips: Put yourself in the person’s place and offer empathy, work to resolve the issue and conclude your actions with a summary e-mail. Sign up here to get the full story.

Community Association Management SmartBrief

I am pleased to announce that NBC-CAM has partnered with SmartBrief to launch Community Association Management SmartBrief, a free, weekly e-mail newsbrief specifically designed for community association managers.

This complimentary resource is aimed at bringing you a quick, two-minute read that will help you keep up-to-date with the latest news and trends in our profession. SmartBrief will provide short summaries of the news articles that will be of interest to you as a community association manager.  We know it will save you time, keep you informed and add to your success. I hope you will subscribe.

Over the next few weeks, we will send you several issues of Community Association Management SmartBrief in the hopes that you will activate your free subscription.  You can also sign up here.

 

 

One of articles in last week’s SmartBrief that I found particularly useful was about a Microsoft Outlook feature to organize my unruly inbox.  I can’t always deal with e-mails as soon as they hit my inbox which is why I started using the “Delay Delivery” option.  Now I can specify when I want my messages to arrive.  If you don’t use Outlook, don’t worry – there are other providers of the same feature.  You can read the entire article at CBS MoneyWatch.