About John H. Ganoe, CAE

NBC-CAM is a 17-year-old independent board that sets the standards for community association managers worldwide. NBC-CAM is the first and only organization created solely to certify community association managers and enhance the professional practice of community association management.

3 Steps to Becoming a Master Learner

By Erika Andersen

You can’t lead if you can’t learn. And not all adults learn that well. How to change that
Here’s a puzzle: Even though people talk about leadership all the time, and roughly eight kajillion leadership books have been published, we’re still plagued with fair to poor leaders in many, perhaps most, organizations.

Why is this? Part of the problem is that most of us, deep down, don’t really think it’s possible for an okay leader to become a great leader. We believe leadership ability is inborn. Either you have it or you don’t. Unfortunately, thinking something is impossible makes it very difficult to accomplish.

The other difficulty is that most adults aren’t very good learners. In order to become the best leader (or, actually, the best anything) you’re capable of being, you have to become a great learner. Here are the three things most required to be that kind of powerful learner:

Accurate self-awareness
To get better at something, you have to be clear about your current knowledge or capability. For example, I met someone a few months ago who thinks he’s a truly great leader, while nearly everyone around him sees him as a poor leader.

I call this kind of deeply inaccurate self-assessment The American Idol Syndrome, in honor of all those contestants who are convinced they’re going to be the next pop sensation but who can’t actually sing. Their lack of accurate self-awareness makes it nearly impossible for them to be open to feedback or learning.

In order to master anything, you have to start by being able to objectively assess your own current capability.

Curiosity
True curiosity is a very powerful thing, and it’s built into all of us. Anyone who’s ever been around a little kid can attest to that. Their endless asking of “why?” and “how come?” and “what’s that?” all arise from that impulse to investigate: curiosity. For children, curiosity is a powerful, instinctive survival mechanism. The more they understand about their environment, and the more quickly they understand it, the more likely they are to succeed as human beings. Kids’ insatiable curiosity drives them to learn to speak, eat, walk, and interact with other people remarkably quickly. It leads them to know what is dangerous and what is safe, what is delicious and what is disgusting, what is useful and what is pointless.

Unfortunately, many of us lose touch with that inborn curiosity as we become adults. We assume we understand things well enough, thank you very much. Also, our curiosity is often stifled by others. We’re taught, “mind your own business,” “don’t read ahead,” and “do what you’re told.” These are all clear societal messages to stop investigating the environment.

In order to learn to be a great leader, you have to re-connect with your innate curiosity. The best learners and the most successful leaders are continually asking curiosity-based questions such as, “How does that work?” and “Why is that happening?” and “How can I….?” and “What if…?”

Be willing to be not-good
This may be the toughest aspect of true learning. The path to being great at anything includes many, many points of being not great. Or even not good. That’s frustrating and embarrassing.

This is especially difficult for people who are smart and quick learners in general. The first time they run into something that requires real time and effort to master, where their initial efforts are clunky or incorrect, their impulse is to give up and go back to stuff they’re already good at.

Being able to keep going, and to work through incompetence, is essential to real learning of any kind. Real learning requires both being OK with our own initial ineptness and faith in our ability to get through it.

So if you want to get good at anything, you need to be realistic about where you’re starting from; unleash your innate curiosity; and be willing to be not-great before you get great. And the results are powerful: as a master learner, you have the key to becoming the best leader–or anything else–you can be.

Erika Andersen is the founding partner of Proteus, a consulting and training firm that focuses on leader readiness. She serves as coach and advisor to the senior executives of such companies as GE, Time Warner Cable, TJX, NBCUniversal and Union Square Hospitality Group

Building Relationships with Youthful Colleagues

Even if you’re the kind of savvy networker who makes a habit of lunching with well-placed colleagues, you may be overlooking some key players at the office: your younger co-workers.

Many midlife professionals make the mistake of gravitating to office friends in their same age group and level of seniority, says Jaime Klein, founder of Inspire Human Resources in New York City. As the folks in your circle retire or move on, however, this can leave you without anyone in a position to help you.

Besides, as Klein notes, “the millennials will be the people we will all be reporting to in the next 20 years.” In other words, those up-and-comers are worth getting to know.

Catch the rising stars

While it’s usually obvious which high-level individuals can help you, you may need to do some detective work to spot tenderfoots with the potential to climb.

Pay attention to the ideas they suggest at meetings to see who’s the most innovative and gaining the most traction. Look for those who might benefit from your guidance but who can also teach you something, whether because they are Pinterest whizzes or have worked overseas.

The ideal relationship “should be an exchange of knowledge and perspective,” says New York career coach Stefanie Smith.

Be cool, but not too cool

If you’re higher up in the food chain, younger co-workers may see you as inaccessible. To make real connections, you’ll want to show you’re approachable. “Lose your ego,” advises Tom Gimbel, CEO of LaSalle Network, a staffing firm in Chicago.

Simply making the effort to chat about last night’s ball game — or learning how to talk with them on IM, if that’s what they use — can go a long way. Don’t go overboard by sending links to memes or trying to use “yolo” in a sentence. You’ll just look silly.

Polish your pickup lines

While getting together outside the office can help build a better relationship, you have to be strategic in how you go about it.

A 55-year-old asking a 28-year-old of the opposite sex for after-work drinks sends the wrong message. Inviting your younger co-worker for coffee or lunch is usually a safer bet. Say something like, “I understand you do digital strategy. I’d like to learn more about what you do day to day.”

If the person seems slow to find the time, don’t persist. “Offer the opportunity — then see who recognizes the value and follows up,” Smith says.

Another option is to ask your new pal to an event where you can both learn, like a lunchtime talk on a career-related topic at your university club. Or organize departmental drinks at a bar, and concentrate on chatting with the brightest young things. Just don’t let your guard down too much. You could be sharing brewskis with your next boss.

4 Reasons to be a Mentor

By Peter Cohan

Mike Bergelson, CEO of Everwise, a service that connects mentors and protégées, believes mentoring is a great way for big companies like his former employer to develop talent. A study by a former Sun Microsystems executive found that employees who received mentoring were five times more likely to be promoted. And a study of successful people like Warren Buffett found that the second most important reason they believe they’ve been successful is great mentors (Buffett’s was Benjamin Graham).

Everwise has developed an algorithm that has contributed to a “96 percent match satisfaction rate.” Assuming that’s true, Bergelson should be an authority on why people agree to serve as mentors. Here are his four top reasons.

1. Give Back

Successful people I have interviewed often say that they were helped early in their career by someone who had achieved greatness. Now they believe that they should “pay it forward.”

But why do they feel that way? Some feel that they are repaying a debt to future generations; others believe that if their advice helps a younger person, it will make a little piece of them immortal; still others see mentoring as going back in a time machine and giving a younger version of themselves the advice that they wish they had received.

This last reason highlights the importance of matching the right mentor and protégé. After all, if a mentor finds a young person with similar life experiences–such as emigrating from Chile or competing in triathlons–it will strengthen the feeling of giving back to a younger version of herself.

2. Learn From Process

Many mentors claim that they learn by teaching. This observation brings to mind the Seinfeld episode about mentoring. In case you missed it, George Costanza needs to learn about risk management so he asks his protégé to record herself reading the book to him. (Naturally, Costanza took the idea of learning from mentoring and turning it on its head.)

Bergelson said that many mentors learn through the process of teaching others and they find that mentoring makes them better leaders. He said that 94 percent of mentors agree to repeat their experience because they “take away a lot from the process.”

3. Meet New People

Mentors also like the idea of meeting new people whom they can add to their “I kmentorPuzzleSMnew when” list. After all, who doesn’t like the idea of bragging to associates that they knew [currently famous person X] before they became successful?

For mentors with this motive, there is also a potential financial benefit. The protégé might offer the mentor an opportunity to invest in an early-stage venture. And if that happens, the mentor may not only get bragging rights but a big slug of cash when he sells stock in the now successful venture.

 4. Get Exposed to New Ideas

Protégés also expose mentors to new ideas. For example, the protégé might discuss how her company is using a new approach to innovation, pricing, or customer service. Mentors may be able to apply some of these best practices to their own activities.

People are willing to mentor for free because they already have–in the context of Maslow’s Hierarchy of Needs–met their physiological and safety needs and now seek esteem and self-actualization. Mentoring is a way to get there.

Peter Cohan is a strategy consultant, start-up investor, teacher, corporate speaker, pundit, and author.

Act Like a Leader Before You Are One

by Amy Gallo

If you want to become a leader, don’t wait for the fancy title or the corner office. You can begin to act, think, and communicate like a leader long before that promotion. Even if you’re still several levels down and someone else is calling all the shots, there are numerous ways to demonstrate your potential and carve your path to the role you want.

What the Experts Say
“It’s never foolish to begin preparing for a transition no matter how many years away it is or where you are in your career,” says Muriel Maignan Wilkins, coauthor of Own the Room: Discover Your Signature Voice to Master Your Leadership Presence. Michael Watkins, the chairman of Genesis Advisers and author of The First 90 Days and Your Next Move, agrees. Not only does the planning help you develop the necessary skills and leadership presence, it also increases your chances of getting the promotion because people will already recognize you as a leader. The key is to take on opportunities now, regardless of your tenure or role. “You can demonstrate leadership at any time no matter what your title is,” says Amy Jen Su, coauthor of Own the Room. Here are several ways to start laying the groundwork.

Knock your responsibilities out of the park
No matter how big your ambitions, don’t let them distract you from excelling in your current role. Focus on the present as much as — or more than — the future. “You still have to deliver results in your day job,” says Jen Su. Adds Maignan Wilkins: “You always need to take care of today’s business so that nobody — peers, direct reports, or those above you — questions your performance.” That’s the first step to getting ahead.

Help your boss succeed
“You have to execute on your boss’s priorities too,” says Watkins. “Show her that you’re willing to pick up the baton on important projects.” Maignan Wilkins also suggests you “lean more towards yes than no” whenever your boss asks you to help with something new. Find out what keeps your manager up at night and propose solutions to those problems.

Seize leadership opportunities, no matter how small
Make sure your “let me take that on” attitude extends beyond your relationship with your boss. Raise your hand for new initiatives, especially ones that might be visible to those outside your unit. “This will give others a taste of what you’ll be like in a more senior role,” says Maignan Wilkins. It doesn’t have to be an intense, months-long project. It might be something as simple as facilitating a meeting, offering to help with recruiting events, or stepping in to negotiate a conflict between peers. You might find opportunities outside of work, too. You can sit on the board of a local nonprofit or organize your community’s volunteer day. “These activities send the signal that you aspire to leadership potential,” Watkins says.

Look for the white space
Another way to prove your potential is to take on projects in the “white space.” These are problems that others aren’t willing to tackle or don’t even know exist. “Every organization has needs that nobody is paying attention to, or people are actively ignoring,” Maignan Wilkins says. For example, you might be able to identify a customer need that isn’t being met by your company’s current product line, and propose a new one. Or you could do a quick analysis of how much a specific change would save the company. When you take on a task that no one else is willing to do, you make yourself stand out.

Don’t be a jerk
There’s a fine line between being ambitious and acting like you’re too big for your britches. “Don’t try to exert authority when you don’t have it,” says Watkins. Practice what he calls “steward leadership”: focus on what your team wants to accomplish instead of putting yourself first. Jen Su recommends “humble confidence,” showing appropriate modesty in your
role, while having the self-assurance to know that you will rise to the next level.

Be cautious when sharing your ambitions
It’s appropriate to raise your ambitions with your manager if you have a trusting, solid relationship, but frame them in a way that focuses on what’s best for the company. Jen Su suggests you lay out your accomplishments for the past year and then ask something like, “As we look further out, where do you see me continuing to make a contribution?” Watkins warns that these conversations shouldn’t come off as being all about you. Instead, engage in a two-way conversation with your boss. If you have the kind of boss who may feel threatened by your aspirations, it’s better to keep your ambitions quiet and prove your potential.

Find role models
Look for people who have the roles you want and study what they do — how they act, communicate, and dress. “Pick someone at the next level, someone similar to you, and find a way to work with them,” says Watkins. Volunteer for a committee they’re spearheading or offer to help with one of their pet projects. Identify behaviors that you can emulate while being true to yourself. “You don’t want to fake it,” says Maignan Wilkins. It might also help to study people who are stuck in their careers as examples of what not to do, Watkins says. Are they clumsy politically? Do they disrespect the lines of authority? Do they fail to make connections between departments?

Build relationships
There’s an old adage, “It’s not who you know, it’s who knows you.” When you’re evaluated for a promotion, it’s unlikely your boss will sit in a room alone and contemplate your potential. She’ll rely on others to assess your ability, which means you need supporters across the organization — people who are aware of the work you’re doing. “If you find yourself walking down the hall with the most senior person at your company, be prepared to answer the question, ‘So what are you up to?’” Maignan Wilkins says, “Don’t take lightly any interactions that may seem informal. Treat every situation as an opportunity to demonstrate the value you bring to the organization and your knowledge of the business.”

Amy Gallo is a contributing editor at Harvard Business Review. Follow her on Twitter at @amyegallo

Short-Circuit Conflict

By Jessica Stillman

When it comes to conflict, most of us go one of two ways. Some of us avoid disagreement, pushing down our anger and hurt and suffering in silence. Others thrive on conflict, working themselves up into a self-righteous lather that wouldn’t be out of place on a cable news program. It can feel so good to be so right when the rest of the world is obviously full of fools.

But it doesn’t take a lot of self-reflection to see both of these approaches have serious downsides. Repression has solved a grand total of zero business challenges and is murder on your mental and physical health. Self-righteousness has never been a great means to a constructive solution (and, frankly, can be addictive).

So what’s a better way? To get somewhere in an argument you need to stop thinking about how right you are, and spend some time squeezing your metaphorical feet into the other person’s shoes.

Julie Zhuo, a product design director at Facebook, took to Medium to share five hard but incredibly important questions you should ask yourself during an argument. Among them:

Can I fairly articulate the other person’s point of view?

If my first inclination during our disagreement is to call up a friend and begin a rant with, “He’s bat-s**t crazy. I Conflict-resolutionhave no idea why he’d say/do that, clearly he’s smoking something or he maybe he just possesses the IQ of a snail” — it’s a sign I have absolutely zero context on why you’re doing what you’re doing and have not stopped to think about it or ask you. So instead of overdramatizing the 2,395 ways you might be insane, why don’t I try and understand what’s actually making you tick?

Now, there’s a chance that even after more extensive research, the conclusion doesn’t change — said person is, in fact, crazy or low-integrity or possessing of a puny intellect. Fine. Then proceed accordingly, and don’t give up the good fight.

But those are the rare, rare cases. Generally, people are good. And smart. And acting in a totally reasonable way. Most of the time, when you dive in deeper, what you’ll find is that you were lacking their perspective. And had you known what they knew, or seen what they saw, you too might have ended up with their opinion.

You can’t even begin to resolve a conflict unless you understand why the other side thinks the way they do. So put some effort into figuring that out before you start questioning their mental aptitude.

Everyone, in other words, has a perspective, and you’re not going to get anything useful out of a conflict unless you spend some time at least trying to figure out what the other’s person’s is. It’s a point Peter Bregman settles on as well in another insightful post for the HBR Blog Network, noting that the key to a useful discussion about a disagreement is taking the time to acknowledge the other person’s perspective:

Always start the conversation by acknowledging how your actions impacted the other person. Save the discussion about your intentions for later. Much later. Maybe never. Because, in the end, your intentions don’t matter much.

What if you don’t think the other person is right — or justified — in feeling the way they do? It doesn’t matter. Because you’re not striving for agreement. You’re going for understanding…. Your job is to acknowledge their reality — which is critical to maintaining the relationship.

Is doing what Bregman and Zhou are advocating easy? Of course not. “We’re so focused on our own challenges that it’s often hard to acknowledge the challenges of others. Especially if we are their challenge and they are ours. Especially when they lash out at us in anger. Especially when we feel misunderstood,” writes Bregman, who offers a trick to make it easier: “While they’re getting angry at you, imagine, instead, that they’re angry at someone else. Then react as you would in that situation.”

This might sound a bit like something you’d hear from a marriage counselor, but both these posts are from business experts, which hints at why this advice is not just for couples but for small business owners. Your staff, customers and associates may not be as important to you as your spouse, but maintaining good relationships with them is as important to the healthy functioning of your business as maintaining a respectful dialogue with your significant other is for your relationship.

It may feel good to be right when you get in a conflict with someone at your company (hey, you may even be right in the end), but it’s probably much better for your business to spend some of that mental energy figuring out why they’re right in their own eyes.

Jessica Stillman is a freelance writer based in London with interests in unconventional career paths, generational differences, and the future of work. She has blogged for CBS MoneyWatch, GigaOM, and Brazen Careerist.

2012 Statistical Review

The Foundation for Community Association Research has released 2012 National and State data. Here are some of the highlights:

Four Reasons for the Growth of Community Associations

The Value of Collective Management. Americans largely have accepted the collective management structure of community association living. Similar restrictions often exist in rental apartment lease agreements and in zoning laws and building codes that govern traditional single-family, detached housing. In traditional housing, however, such restrictions are adopted and administered by public bodies rather than by association boards composed of homeowners who are elected by their neighbors to govern communities.

Privatizing Public Functions. Because of the fiscal challenges faced by many local municipalities, communities are often created with the stipulation that the developer will create an association that will assume many responsibilities that traditionally belonged to local and state government (e.g., road maintenance, snow removal, trash pickup and storm water management). This privatization allows local jurisdictions to permit the continued development of needed housing without having to pay directly for that infrastructure through property taxes.

Expanding Affordable Homeownership. There has been a persistent effort to increase the percentage of homeowners in America. Almost from their inception in the 1960s, condominiums have tended to serve as lower-cost entry housing, especially for first-time buyers. This was especially true of early condominium conversions in which apartment buildings were refurbished into condominiums. In today’s economic climate, achieving affordability is a perpetual challenge. Without the construction and operating efficiencies inherent in association development and operations, fewer Americans would be able to purchase homes.

Minimizing Social Costs and Fostering Market Efficiencies. Community associations not only maintain home values, but also reduce the need for government oversight and expenditures by providing services, assigning payment responsibility to homeowners and being responsive to local concerns.

statistics3

Building Toward Recovery

By Jeremy Quittner

Construction leads the way, but the recovery is affecting a broader base of businesses, according to a new study.

The construction industry continues to add fire to the economic recovery, according to the March private company index from Sageworks.

While the Sageworks index supports a host of other recent data that point to a housing market recovery, it also indicates economic improvement for a broader segment of private companies.

“Construction is growing sales and growing profitability, which is a good thing for companies in that industry,” says Libby Bierman, an analyst for Sageworks. “But things are pretty positive for [all] private companies, with average sales for the entire sector showing double-digit growth.” Construction is a key indicator to watch because it affects so many other industries, such as the wholesalers and retailers that provide supplies.

Sageworks analyzes 1,000 financial statements from private companies every day. The companies range in size from less than $10 million to over $1 billion. The current data is for the six months ended March 31.

Total sales across all industries increased 10 percent for the last six months, about flat from the same time period a year ago. Meanwhile, profit margins increased significantly: 7.3 percent compared with 4.5 percent in the same time period.

Sales increases in the construction industry jumped to 13.2 percent from 10.4 percent a year ago. Profit margins more than doubled to 4.5 percent.

“The construction industry has grown at a very healthy rate for the past two years, which is encouraging, ” says Brian Hamilton, Sageworks’ chairman, noting that the real estate industry was the worst hit and the last to rebound from the recession. However, that doesn’t mean the pace will continue, bolstering other sectors.

Four years into a recovery, “can we say for the next three years the construction is going to be strong? I don’t know. You are betting against odds on that one.”

The increases in profitability across the board are largely due to companies increasing efficiency, Bierman says.

The picture isn’t entirely rosy, however. Manufacturers’ sales growth increased, but at a slower rate than last year, declining nearly 5 percentage points to 10 percent. Wholesale businesses fared worse, with sales growth slowing by nearly half to 7.7 percent.

Wholesale businesses had been on a tear in 2012, increasing revenues by 13 percent for the year, so they had a much bigger base to improve upon, Bierman says.

The number of days it takes private companies to get paid has also crept up by 8 days, to 46 for the period ending March 31. That could be a worrisome trend in the future, suggesting customers are having cash concerns.

Generally speaking, though, “private companies are growing their top line and bottom line and this bodes well for future investment in companies and hirees, and provides a strategic cushion for business owners to make decisions,” Bierman says.

Jeremy Quittner is a staff writer for Inc. magazine and Inc.com. He previously covered technology for American Banker and entrepreneurship for BusinessWeek.

In The News

Colorado bills limit HOA’s power to foreclose
Colorado legislators are considering two bills that would require HOAs to offer a payment plan for delinquent homeowners before pursuing foreclosure and expect community managers to be professionally credentialed. “It’s important to remember that HOAs are nonprofit organizations,” says Westwind Property Association Business Manager Jessica Hanson. “We’re not out there to make money off the hard times of others. Any way we can work with people to get them caught up on their dues is good for the whole community.” Community Media of Colorado/Centennial Citizen (Colorado)

Fighting rental properties

The Southeast University Neighborhood Association has been fighting back against an invasion for decades. “We’re not squeamish about living with students,” says Michael Stanton, head of the homeowners association, known as SEUNA. “The thing is that, if the current trend continues, there won’t be any families. In a matter of years, they’ll all be replaced by rentals.” But SEUNA’s fight is not so much against students, but the landlords that buy homes, divide them up, and rent them to students. Stanton argues that’s lowering property values and the quality of life in the neighborhood.  Innovation Trail (New York)

Arbitrator: HOA boards bear specific legal responsibilities
When a homeowners association isn’t meeting its duties to repair issues and maintain common property areas, it’s best for homeowners to attend board meetings en masse instead of contacting the association’s management company, arbitrator Donie Vanitzian writes. “Owners should put the board on notice that failure to make repairs is a potential liability to the association,” Vanitzian writes. “If no visible progress occurs, individual owners or any group of owners may choose to enforce the board’s obligations to repair by filing a lawsuit against the association and its directors.” Los Angeles Times (tiered subscription model)

Homeowner’s association seeks private well

A local homeowner’s association wants to drill a private well, transgress the public right of way and bore under public streets to provide irrigation and water for a private swimming pool. The Cascade Addition Homeowner’s Association wants to install five underground street crossings in the public right of way. HOA President Vince DiCastro said in addition to saving the HOA about $13,000 annually, the private well would allow the HOA to take its swimming pool and irrigation system off of city water, freeing up millions of gallons for other uses. The Norman Transcript (Oklahoma)

Will You Leave Your Comfort Zone?

By Suzanne Lucas

Many new business owners rely on past experience to make decisions. How to break that pattern.

I live in Basel, Switzerland, which might have the best public transportation system in the world. It is clean, fast, on time, and can get you where you want to be. In fact, it’s so fabulous that I’ve lived here for four years and still don’t own a car.

So, I was somewhat amused to look out the window of my tram this morning and see at least 100 people, in business attire, with small suitcases, waiting for taxis. (There’s a huge jewelry convention in town.) The woman next to me on the tram noticed too, and we laughed. Those people will be standing there at least an hour waiting for a taxi to get them to their hotels. In the meantime, they’ll get cranky and hot (most were wearing black and it’s in the mid 70s today), and will arrive at their hotels far later than they would if they crossed the street and jumped on a tram.

So, why wait for a taxi when it would be far easier to take public transportation? I think the answer to this is indicative of problems small business owners face as well. Here’s what I think is going through their brains–and your brains–and how to fix it.

What is going through their brains: I know how taxis work. I don’t know how the tram system works. I’d have to ask somebody what tram to take. What if I make a mistake? I don’t speak German. Yes, I see the big information booth, but if I walk over there I will lose my place in the taxi line. Plus everyone else is in the taxi line. They will think I’m cheap and not hip if I take a tram instead of a taxi.

Here’s what goes through the brains of new business owners: I know how my old manager managed me, so I’ll manage people like that. There’s resources to help people like me out, I think, but I’m not quite sure who to ask or what to say and if I say it wrong, people will think I’m stupid. Besides, by asking, people will think I don’t know what I’m doing, so I’ll just keep doing what I’m doing even though it doesn’t seem to be working very well.

Why do we do that? Why don’t we just ask the darn questions? There are resources out there, but sometimes they require us to step outside our comfort zones. Sometimes they require us to say, “Hey, I don’t have a clue what I’m doing here. Can you help me out?” Sometimes it requires that we ask a question of (gasp!) a subordinate who has more knowledge and experience in that particular area.

If you start asking questions, you’ll find that there are fabulous resources. You’ll find that there are (probably) better ways to do whatever it is that you need to do. And if you are lucky enough to find out that you’re doing it the best possible way, you can go forward with confidence.

If those people waiting for the taxis were able to step outside their comfort zone just a little and walk to the information booth, they’d undoubtedly discover that there was information available in a language they speak, their hotel was less than a block away from the tram stop, and that a tram ticket will cost about five francs instead of the 40 to 50 they’ll have to pay for a taxi.

What will you find out if you step outside your comfort zone and ask?

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. Follow her at Twitter, connect with her at LinkedIn, read her blog, or send her an email.

Are you prepared?

We can’t predict the weather, except we know it is getting wilder and weirder. Most of us are ill prepared in case a tornado, hurricane, flood, fire or simple electrical outage hits our homes. Likewise, most businesses – and most homeowners associations – don’t even have an emergency preparedness plan.

Can you make time for disaster preparedness? disaster

Red Cross research shows that every $1 invested in preparedness yields $6 in times of disaster. To help organizations get started, it has developed a readiness self-assessment tool called www.readyrating.org

This 120-question self-assessment isn’t a pass/fail tool. Instead, ReadyRating is a FREE program helps organizations understand where they are on the readiness continuum, and it gives them tools to improve. The program involves six steps:

  1. Commit to preparedness for your community or your property. This means getting your CEO and other top leadership committed to disaster planning.
  2. Conduct a hazard vulnerability assessment. George Sullivan, an expert in disaster preparedness for the American Red Cross says, “A lot of people write an emergency response plan based on something happened to someone else.” If you don’t know what hazards you face, call the American Red Cross which can help you assess risk.
  3. Develop an emergency response plan. “If already you have one, now is the time to revisit it and ask all the big ‘what ifs,’ such as ‘what if we’re no longer able to operate in this location?”
  4. Test your plan. An untested plan is not a real plan – so go ahead and plan those drills.
  5. Communicate about preparedness. Ask yourself, how can I make preparedness top of mind in my community, through newsletters and bill inserts.
  6. Help others. By definition, a commitment to disaster preparedness is a commitment to helping others – so once you go down this path, consider adopting a local school or church, hosting a blood drive.

Are you prepared for disasters? How?